A package being damaged in transit stands to negatively impact both the sender and recipient. Whether the package in question is a personal gift or something business-related, anger and frustration are practically guaranteed to result from it incurring damage or being outright broken.
While damaged packages are sometimes attributable to oversight on the sender’s part, most of them can be traced back to negligence on the part of delivery personnel. That being the case, it’s important to seek out the right shipping service before sending out important packages. When searching for a reliable company, keep an eye out for the following traits.
Commitment to Timeliness
When shopping around for dependable shipping services, timeliness is front and center in most people’s minds. After all, depending on what’s being shipped, slow delivery stands to damage items or render them useless. For example, it’s only natural that anyone shipping food or other perishables would regard time as a vitally important factor.
Even if the item(s) in question aren’t perishable in nature, this is the age of instant gratification, and most people want packages delivered as quickly as possible. With this in mind, look for shipping services that consistently honor their commitment to timeliness and deliver packages within the timeframes they specify.
Dedication to Package Safety
Package safety should be just as high a priority as timeliness for people in search of a dependable shipping service. Far too often, delivery personnel handle packages too roughly, store them improperly and fail to treat them with sufficient delicacy. Unsurprisingly, this frequently results in items incurring damage or being outright ruined.
To ensure that your packages receive the appropriate level of care, limit your choices to shipping services with a reputation for top-tier package handling. There’s no sense in doing business with a company that’s known for improper handling and then acting surprised when they mess up one of your packages. You can also confirm that a shipping service is honoring their commitment to package safety by using responsive temperature indicators and RFID tags.
Willingness to Own Mistakes
Even when working with the most dependable shipping companies, the occasional mishap is unavoidable. Every business makes mistakes, and shipping services are no exception. What separates the good from the bad is a willingness to own up to one’s mistakes.
If a shipping company responds to a handling complaint by trying to blame the sender or simply feigning ignorance of the matter, you’d be wise to take your business elsewhere in the future. Dealing with damaged packages is frustrating enough without shipping services trying to shift the blame and abdicate their responsibility.
Packages incurring damage while en route to their destinations is a source of tremendous frustration for senders and recipients alike. While shipments are sometimes damaged due to circumstances beyond anyone’s control, most damaged packages are the fault of subpar shipping practices and indifferent delivery personnel. To help ensure that your next package enjoys a safe journey, look for a shipping service that exhibits the qualities discussed above.